The player from Spain is frustrated with his inability to withdraw money from Betovo due to ongoing account verification delays. He has submitted numerous documents and images but has not received confirmation, leading him to lose all his funds.
Betovo Casino - Player’s withdrawal is delayed due to verification issues.
Amount: €2,000
Betovo Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.0
Betovo Casino has a Safety Index of 8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Opened
Current status
Waiting for player to reply
6d 17h 31m 39s
Case summary
6 hours ago
Public
Public
13 hours ago
Translation
My problem is that I'm fed up with sending documents and images to the Betovo betting house so they can verify my account and I can withdraw the money. Because they don't verify my account, I've played everything I had. I sent them tons of images before losing everything, and nothing. I've also contacted them many times... I don't know if this is reason to file a complaint.
Thank you.
Automatic translation:
Public
Public
6 hours ago
Dear rickysamaniego,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that you lost your winning before you passed the verification?
If that is the case, I’m afraid, there is not much we can do for you. The player is the only one responsible for their account, active balance, and all the bets taking place. I understand that this would have never happened if you could withdraw on the first attempt, but at this point, we cannot ask the casino to refund your lost winnings. We would really like to help, but it is impossible this time.
Please let me know if there is anything else I can help you with, otherwise, I will be forced to close the complaint.
Thank you very much in advance for your reply.
Best regards,
Kristina
rickysamaniego has 6d 17h 31m 39s to reply
