Rolling Slots Casino - Player’s withdrawal is delayed due to verification issues.

Deposited $100 a couple of days ago using interac , played for awhile, ended up winning approximately $344.00 .Withdrew it and received an email saying I need to verify who I am, because of money laundering and fraud!? Never heard of this but ok, sent Drivers license, insurance papers, pay stub and T4. All documents had my current address and name. But nope, not accepted. Kicked me out of the verification portal. WTH??? There is nothing else I can send to verify who I am. Oh and I also had to take my photo and send it to them, that was accepted.

Dear Sherrbears,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process.

• Do I understand correctly that all your documents were rejected?
• Have you tried contacting the casino regarding this issue?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Yes, deposited BC utility Bill like they requested. A void cheque from my banking institution, like they requested. All with my name and address like they requested. It was again REJECTED and came back saying I exceeded the amount of verification tries???

Thank you very much for your reply, Sherrbears. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Dear Sherrbears,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.