The player from Belgium, despite a self-imposed ban, had been able to start playing on Stake four months ago. He stated that Stake had accepted his verification and allowed deposits, despite the fact that they did not possess a Belgian license. After reviewing the case, we had decided not to proceed further due to our inability to handle complaints related to licensing regulations and policies. The player had been informed about this decision and given a chance to respond, but no further communication was received from his side. Consequently, we had to reject the complaint due to the lack of response.
Stake Casino - Player's self-exclusion overlooked.
Amount: €10,000
Stake Casino
Safety Index:Above averageSafety Index
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7.9
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
9 months ago
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10 months ago
Translation
I had myself banned from gambling in Belgium several years ago.
However, I've started playing again on Stake about four months ago. I even stated that my residence was in Belgium and was still allowed to play there. I have now also noticed that Stake has no license for Belgium. Isn't this problematic and illegal for Stake to accept my account verification and allow me to make countless deposits, despite my claim that I am registered in Belgium?
Automatic translation:
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10 months ago
Dear kingju4222,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Regrettably, at Casino.Guru, we do not handle complaints related to licensing regulations and policies. While I understand your perspective, unfortunately, we are not in a position to provide assistance in this matter. Our role is that of an independent online casinos database that acts as a mediator in resolving players' disputes. However, we lack the authority to enforce the legality of rules.
If your aim is to seek a refund of lost deposits solely on the grounds that the casino lacks a valid license, we are unable to assist you. In each review, we provide users with license information, and it ultimately falls on each player to make an informed decision regarding their choice of casino. The Stake Casino review on our platform includes the following information:
If your preference is to play in licensed casinos exclusively, I strongly recommend checking our list of recommended casinos (here) and utilizing available filters to find the most suitable casino for your needs.
Unfortunately, based on the information received thus far, we will not proceed further with this case. I sincerely apologize that we couldn't offer more assistance in this matter.
Best regards,
Petronela
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10 months ago
Dear kingju4222,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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9 months ago
We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.
