Slots of Vegas Casino - Player cannot access account after withdrawal request.

Yes I used inclave to login into slots of Vegas... I requested a withdrawal... Now I can't login it just says oops something bad happened.

Dear Shorty0321,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise when was the last time you succeeded in accessing your casino account?
• Was your account successfully verified in the past?
• Have you tried any other devices to access your account?

Additionally, please forward any relevant screenshots and try to clear cache & cookies. My email address is petronela.k@casino.guru.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

I've emailed you the information you were requesting petronela

Additional comments from the player:

"Dear Petronela

Last time I logged in was probably around 11/25/23... I was waiting for it to process my withdrawal and I tried logging in to check it in was no longer able to access my account... I use inclave and I was verified has well.... I have not tried logging into my account through any other device..."

Thank you, Shorty0321, for your email. Could you please advise if your winnings were accumulated with or without an active bonus?

It was with a bonus

• Was it a free bonus or a deposit was needed to activate the promotional offer, please?
• Have you redeemed any bonuses from this casino in the past?

A deposit was needed... And no tht was the first time To withdrawal

I apologize; I just want to clarify if the deposit was necessary to activate the bonus, rather than only for verifying your payment method when the winnings were accumulated. Is that accurate?

Sorry for misunderstanding... But no it wasn't for verifying... I already had made multiple deposits it was a depsoit bonus..

Thank you very much, Shorty0321, for providing all the necessary information. I will now transfer your complaint to my colleague Adam (adam.m@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello Shorty0321,

I have reviewed your case and will contact the casino to see if I can help.

We would like to invite Slots of Vegas Casino to join the conversation and participate in the resolution of this complaint.

Dear Slots of Vegas Casino,

Can you please provide any insight into the error message the player sees when they try to access their account?

Kind regards,

Adam

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Greeting all,

Apologies for the delay, I have been out of the office for the holiday. I had a chance to the review the situation and it appears the account has been deactivated by our security department. I will need to request further information from the requisite department, your patience and understanding is appreciated.

Best wishes,

Nick and Slots of Vegas

Hello Nick and Slots of Vegas Casino,

Thank you for letting us know, we will extend the timer and await further information.

Kind regards,

Adam

Greetings all,

I am still waiting on account review, I will update here once I have further information. Thanks so much for your patience and understanding.

Best wishes,

Nick and Slots of Vegas

Hello all,

As more time is required for the casino to investigate, the timer has been extended.

Kind regards,

Adam

Dear Slots of Vegas Casino,

As we have still heard nothing further regarding the case, we will extend the timer once more.

Please be aware that if there is no response within the specified timeframe, the complaint will be closed as 'unresolved' and have a negative effect on the rating of the casino.

Kind regards,

Adam

Hello Shorty0321,

I am now discussing the case with the casino representative via Skype. Can I ask you to confirm that a deposit was required to claim the bonus, and how much you deposited?

Kind regards,

Adam

Tht is correct and the deposit was $20.00

Hello again Shorty0321,

According to the evidence received by the casino, you have made a deposit of $31 in order to redeem the bonus NORULES275. You have then requested a withdrawal of $110, but as the bonus is non-cashable (deducted from the balance at the time of withdrawal) you would not be eligible to withdraw this amount.

The casino has decided that it does not wish to continue offering its services to you which is, I am afraid, at the discretion of the casino as long as they are not withholding funds that should be paid to you. The casino has stated that they will refund your deposit, so I think this may be the fairest solution in this case. Can you please let me know if you find this acceptable?

Kind regards,

Adam

Tht is perfectly fine if they refund the $31 dollars... Thtll work for me

Greetings all,

If you could please confirm your Bitcoin address Shorty0321 I'll see what can be done to make that happen for you. if you post the address here I am certain Adam will be kind enough to lock the post to keep it from prying eyes.

Best wishes,

Nick and Slots of Vegas

Hello Shorty0321,

Thank you for providing the information, your post has been marked as private.

Dear Slots of Vegas Casino,

Please let us know if the payment has been processed.

Kind regards,

Adam

Greetings all,

Happy to say the funds should arrive momentarily if they have not yet.

Best wishes,

Nick and Slots of Vegas

Thank you for the update Nick and Slots of Vegas.

Dear Shorty0321,

Please confirm receipt of the funds, and we will then close the complaint as resolved.

Kind regards,

Adam

Adam

I have not received any funds from Slot of Vegas... How do u wanna proceed...

Thank you

Hello Shorty0321,

Please accept my apologies for my delay in responding. Are you still waiting to receive the funds, or have they now been credited to you?

Kind regards,

Adam

Adam

I'm still waiting for the funds...Haven't received nothing at the moment

Diana

Dear Nick and Slots of Vegas,

Can you please provide an update on the situation?

Kind regards,

Adam

Dear Diana,

Has there been any progress? Have you now received the funds?

Kind regards,

Adam

Adam

No there hasn't been any progress, No I haven't received any funds from Slots of Vegas

Diana

Hello Diana,

I have once more contacted the casino via Skype to find out what has happened, I will post here as soon as I have some information.

Kind regards,

Adam

Adam

Can't thank you enough for what it doin I greatly appreciate your time and effort along with ur team members

Diana

Greetings all,

Apologies for the delay, that should be going out shortly. Let us know when it arrives Diana.

Best wishes,

Nick and Slots of Vegas

To it may concern,

I'll keep you informed has soon has it.. comes through. thank you

Adam

I have received the funds from slots of Vegas... I just want to thank you for ur time and your teams effort once again... To make this easy and pain less... Thank you for everything.

Diana

Hello Diana,

I am glad to hear that the funds have now been received.

After successfully resolving the problem, we will mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation, and if you encounter any issues with this or any other casino in the future, please do not hesitate to contact our Complaint Resolution Center. Our goal is to assist you.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would appreciate if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review and any suggestions you may have to improve our complaint resolution and mediation process would be greatly appreciated. Your feedback could prove helpful to others who are considering contacting us about any online casino-related issues. Thank you in advance for your time. 

Best regards,

Adam