Slots of Vegas Casino - Player can't withdraw from the casino.

I have been put off and told they it's going to be payed the time they payout

Dear 1108danny,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals from the casino in the past? Could you please confirm that you have passed the KYC verification? Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear 1108danny,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Still waiting for the withdrawal the say that the are really busy. That my withdrawal is approved. Waiting

Dear 1108danny, Thank you very much for the update. We will keep this complaint open until you confirm your withdrawal has been successful. Please keep me informed about any further developments.

Still waiting don't know what to do but beg for the withdrawal.

1108danny,

Did the withdrawal reach you or do you require our assistance?

This is one of the worst casinos to try and get a withdrawal from. I have given up on this site. And will go on Facebook and Twitter to write and let all know. Thanks for your help

Thank you very much, 1108danny, for providing the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello there,

Thank you 1108danny for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Slots of Vegas Casino for their help in resolving this complaint. We would like to know why is this withdrawal taking as long as it is and if we can do anything to help make it quicker.

Thank you!

They say that I'm going to be payed that it's at the bank. On lists for payment. 1108danny

Greetings all,

I've reviewed the situation and I'll see what can be done to assist.

Best wishes,

Nick and Slots of Vegas

I think I should have kept my mouth shut. Now none of the casinos are paying me. Planet 7

Vegas slots Ragging Bull. All are not paying me even with everything approved. Thanks for your help. 1108danny

Greetings all,

Just confirming that payment was made on the 31st of March via Bitcoin and confirmed delivered via Blockchain Explorer.

Best wishes,

Nick and Slots of Vegas

1108danny, please let us know if the withdrawal appeared at your account and if you no longer need assistance.

Thank you!

As of Monday I have not received anything. 1108danny

Dear 1108danny,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Yes I have received the withdrawal from them and thanks for the help. 1108danny

Dear 1108danny,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Peter