I am registered at Silversands Casino... I received an email to join the " TRICK A TREAT FREE TOURNAMENT FOR PLAYERS", which is currently active at Silversands .. I joined...
The game has a scratch card , where a player needs to scratch once everyday, to match 3 items, to win the item..
Day 1 - I WON R300 FREE... then it says, redeem.. When i pressed redeem, it said contact support.. I spoke to a LIVE AGENT, who told me I cannot redeem the R300, as i already received a " WELCOME BONUS" when I sighned up at the Casino...????
I sent ''SUPPORT" an email , stating my case ... I was told " TERMS & CONDITIONS IS TO MAKE A DEPOSIT FIRST.... My question is " Why must i make a Deposit for something I WON, in their tournament.. Also, even if I did make a deposit " I QUOTE, THE LIVE AGENT SAID, I CANNOT REDEEM THE R300 FREE, WHICH I WON, AS I ALREADY RECEIVED A WELCOME BONUS, when I registered at the Casino...
How do I pay for "MONEY WON", to receive "MONIES WON"... How is it a " FREE TOURNAMNET FOR PLAYERS ", if you must DEPOSIT MONEY, to receive every gift a player wins?????
Night 2- I scratched again... I WON 50 BONUS SPINS... I tried to redeem again... Once again, I was told by a LIVE AGENT, I should make a deposit to receive the 50 BONUS SPINS....
CLEARLY..... THIS IS PURE FALSE ADVERTISNG FROM SILVERSANDS CASINO....
How many players will deposit monies and be told they cannot redeem their winnings afterwards?????
IM VERY DISSAPOINTED IN SILVERSANDS CASINO....
ELEANOR C****
I am registered at Silversands Casino... I received an email to join the " TRICK A TREAT FREE TOURNAMENT FOR PLAYERS", which is currently active at Silversands .. I joined...
The game has a scratch card , where a player needs to scratch once everyday, to match 3 items, to win the item..
Day 1 - I WON R300 FREE... then it says, redeem.. When i pressed redeem, it said contact support.. I spoke to a LIVE AGENT, who told me I cannot redeem the R300, as i already received a " WELCOME BONUS" when I sighned up at the Casino...????
I sent ''SUPPORT" an email , stating my case ... I was told " TERMS & CONDITIONS IS TO MAKE A DEPOSIT FIRST.... My question is " Why must i make a Deposit for something I WON, in their tournament.. Also, even if I did make a deposit " I QUOTE, THE LIVE AGENT SAID, I CANNOT REDEEM THE R300 FREE, WHICH I WON, AS I ALREADY RECEIVED A WELCOME BONUS, when I registered at the Casino...
How do I pay for "MONEY WON", to receive "MONIES WON"... How is it a " FREE TOURNAMNET FOR PLAYERS ", if you must DEPOSIT MONEY, to receive every gift a player wins?????
Night 2- I scratched again... I WON 50 BONUS SPINS... I tried to redeem again... Once again, I was told by a LIVE AGENT, I should make a deposit to receive the 50 BONUS SPINS....
CLEARLY..... THIS IS PURE FALSE ADVERTISNG FROM SILVERSANDS CASINO....
How many players will deposit monies and be told they cannot redeem their winnings afterwards?????
IM VERY DISSAPOINTED IN SILVERSANDS CASINO....
ELEANOR C****
Edited by a Casino Guru admin