The player from Germany requested a withdrawal of 1000€ two weeks ago, but the payments have not been processed. Despite multiple inquiries about the delay, he receives the same response about 'internal difficulties' and has now been banned from playing.
RoboCat Casino - Player's withdrawal is delayed and account is banned.
Amount: €1,000
RoboCat Casino
Safety Index:HighSafety Index
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8.9
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Opened
Current status
Waiting for Casino Guru to reply
5d 15h 41m 53s
Case summary
yesterday
Public
Public
yesterday
Translation
Good morning,
I had a bit of luck and in this casino on
5.3.2025 500€
6.3.2025 500€
Trying to take off
So far, both payments have not been processed.
When I ask several times, I always get the same answer....
"Internal difficulties"
Yesterday again the same answer
Only this time I was apparently banned from playing any more...
I hope someone can help me to get the 1000€ paid out quickly.
Automatic translation:
Public
Public
yesterday
Dear Kanixx,
Thank you very much for submitting your complaint.
I’m sorry to hear that you’re facing difficulties withdrawing your winnings.
To better understand your case, could you please clarify the following details?
- Have you successfully withdrawn money from this casino before, or is this your first withdrawal attempt?
- Did the casino provide any specific reason for delaying your withdrawals other than "internal difficulties"?
- Have you completed the account verification process (KYC), and if so, when?
- Do you still have access to your casino account, or has it been completely restricted?
- Did you use any bonuses while playing, or were the winnings from regular gameplay?
If you have any relevant communication with the casino (emails, chat transcripts, or screenshots), please feel free to forward them to petronela.k@casino.guru so we can review them.
Your cooperation in providing these details will help us investigate and work towards a resolution.
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you in advance for your reply.
Best regards,
Petronela
Casino Guru is examining the case
