King's Chip Casino - Player's withdrawal is delayed.

I deposited a total of £120 without use of any bonuses and was able to win a total of £1648.

I have now been waiting since 13th February for my withdrawal. I have tried to speak to their online chat and they just say it’s between 7-21 business days. We are now on day 21 and I have heard and received nothing.

I have also tried emailing them with 1 reply from 4 separate emails I have sent them.

i have never received any withdrawal request confirmation. I am getting very concerned I am never going to see the money I rightfully won.

Dear Jake11695,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Could you please share your communication with the casino regarding the withdrawal? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

Thank you for getting back to me so quickly.

I have not made any successful withdrawals before for this casino.

I have completed all Verification processes available to me and the online Chat confirmed this.

I will email you with the one reply I did receive from their Support email.

regards,

Jake