The player from Italy faces repeated requests to submit a selfie video for account verification, but his withdrawal remains blocked as the casino does not provide a clear reason for the ongoing issue.
Sisal Casino - Player is experiencing withdrawal delays.
Amount: €400
Sisal Casino
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7.9
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Opened
Current status
Waiting for Casino Guru to reply
6d 9h 6m 16s
Case summary
14 hours ago
Public
Public
yesterday
Translation
they keep asking me to take a selfie video via a link they send me via email I keep doing it and they keep not unblocking me they don't tell me why but simply ask me to repeat the procedure over and over again
Automatic translation:
Public
Public
yesterday
Dear vincenzainsta,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
When was the last time the casino asked you to upload a selfie video and when exactly did you upload it?
Which identity documents did you send to the casino for verification? Have your documents been checked by the relevant department and successfully verified?
What types of games did you play? Were they slots, live casino games, or sports betting?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
Casino Guru is examining the case
