Ruby Slots Casino - Player's withdrawal has been delayed.

I asked for a withdrawal on March 2 which actually was before that but anyway. They took extra time just to approve it and they take an extra time with every aspect of it and they’ve given me a runaround for the whole time saying it’s gonna be here the next day and all I can stuff Has not been here and they’re still saying this in their timeframe so their timeframe for a fast withdrawal that the advertise is Fast I don’t think a month is real fast.

Dear nickbantle1, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Veronika

I have withdrawn from them.

i have been verified hence the withdraw from them once before.

with a bonus , a no rules bonus. Not active.

thank you a head of time.

They are just acting shady as hell. One more day and I guess the period for them is up .That they tell me about every time I talk to them. So when it does not come in that time period then we will know how bad it is.

Today was the last day for their time frame? That they say to me every time I’m chatting that’s their answer to everything. Well we will see…..

Not in my wallet still.

Thank you very much, nickbantle1, for providing all the necessary information. I will now transfer your complaint to my colleague Dominika (dominika.l@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello nickbantle1,

I have reviewed your case and will contact the casino to see if I can help.

We would like to invite Ruby Slots Casino to join the conversation and participate in the resolution of this complaint.

Dear Ruby Slots Casino, could you please provide an update on the payment status?

Kind regards,

Dominika

Casino.Guru

It got into my wallet today. Sorry that I was thinking they were going to do some shady but every action that they did was shady. I’ve withdrawn from these guys before and it was fairly quick and this was just absolutely horrific. March 2, to March 28th for a Btc withdrawal. Plus they take like $100 for withdrawing. With a third party.

And I have a question why would you as a casino have your people look at the withdrawal and you guys decide if it is redeemable, which could take from 1 to 7 days or what these guys said was 3 to 7 then it went to 7 to 10 after 14 days anyway and then send it to a third-party to get sent to you. I mean I know why, I just want to hear there excuse. It was very smart by inclave to spot a a money scheme by creating the business model. I just think by them doing this they can dictate when or if your getting your payout and then charge the customer for you hiring an absolute unnecessary third party and third step. So by them doing this they can through the responsibility on them.

thank for helping just wanted to be read when it happened or not. Wanted to be head in the game when winter if I needed to have you help but like I said, thank you for helping Nick B*****.

Greetings all,

As nickbantle1 mentions above the transaction was completed on the 28th of March via Bitcoin and confirmed delivered in Blockchain Explorer.

Best wishes,

Nick and Ruby Slots

Dear nickbantle1,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Dominika

Casino.Guru