The player from Australia deposited $2000 but finds his bets limited to $1, preventing him from betting higher or withdrawing his funds. He seeks an explanation for the betting limit and the inability to cash out.
BDM Bet Casino - Player's account has betting limits imposed.
Amount: A$2,000
BDM Bet Casino
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Opened
Current status
Waiting for player to reply
5d 3h 28m 50s
Case summary
2 days ago
Public
Public
3 days ago
I deposited $2000 in my account.
my bets have been limited to $1
they will not allow me to bet any higher or take my money out.
so I would have to place $6000 in $1 bets to play the money through.
no reason as to why the limit or I can’t take the money back
Public
Public
2 days ago
Dear aus89,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
Have you made any successful withdrawals before?
Could you please confirm that you have passed the KYC verification?
Did you activate any bonus?
Do you play casino games or bet on sports?
Could you please share your communication with the casino regarding the bet limit? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Dominika
aus89 has 5d 3h 28m 50s to reply
