Chipstars Casino - Player's account is closed with funds confiscated.

I have played at this casino for many months now and I was able to withdraw funds previously. Suddenly they closed my account and I received emails on March 17 and March 19 2025 saying that they have confiscated the vast majority of my funds (€38,333.96) and will only return €5,415.04 to me as a "goodwill gesture."

It turns out that my crime was to accept the benefits in good faith which they offered me such as cashback and rakeback.

I had to wager thousands and maybe even millions of euros to reach my balance, with great risk to my funds. Previously I had made big losses at the casino.

Please could you assist me with my case. (Emails text file attached)

Dear dsp99RF,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Did you play casino games or bet on sports?

Could you please confirm that you have passed the KYC verification?

Has the casino specified the bonus abuse?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

Hi Dominika

Thank you for trying to help me. To answer your questions:

1) I only played casino.

2) I do not recall being asked about KYC and I have searched my email and there's nothing there.

3) The casino has not specified the abuse, only offering a general statement (as per previously attached email exchange text file)... "Upon review, we have identified that there has been an instance of bonus abuse related to the Rakeback incentive. This action is in violation of our Terms and Conditions, which you can review via this link https://chipstars.bet/legal/terms-and-conditions (please refer to the ABUSE OF BONUSES section, term 6)"