Ruby Slots Casino - Player’s withdrawal has been delayed.

Used a ndb free spins. Went through the playthrough and reached the withdrawl limit of $100 . Ever since I put my request in I no longer have the option to contact support on the site. I've emailed and had no response. It's been over a week. I've verified my identity and done everything I was asked.

Dear david81674,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise when exactly you requested this withdrawal?

Have you made any successful withdrawals before?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Can I send you a screenshot of my transactions? Now its stating my withdrawl was denied but yet I still have a withdrawlable balance. I've been verified

Thank you for your reply, david81674. Do I understand correctly that funds were returned back to your casino account after the request was denied? Has the casino explained to you why the withdrawal was canceled?

Please, forward any supporting evidence you have to kristina.s@casino.guru. If there is any relevant communication between you and the casino, please forward it as well. Thank you in advance.

I have not received anv reply from the casino and I've been checking my spam also

Thank you very much david81674 for your cooperation. I will now transfer your complaint to my colleague Tomas (tomas@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello david81674,

I will assist you with this complaint as well. The issue looks like is very similar this time with a different brand. I'll ask the casino to reply to this complaint as well.

Ruby Slots Casino,

Could you explain why david81674's withdrawal request was denied? What should david81674 do in order for the withdrawal to be successful?

Greetings all,

It appears that your documents are complete and all that we are waiting for is a valid method of payout. Do you by chance have a Bitcoin account david81674? I'm not 100% certain if I can get approval to do so but that would be the most expeditious manner of withdrawal if I can arrange it for you.

Also, the balance is back in your account as playable. Could you please request it once again as a withdrawal?

Best wishes,

Nick and Ruby Slots

Was the previous address I provided not valid? Why is there doubt that you would get approval? Was there something invalid about my previous request? I will attempt another withdrawal. Please let me know as soon as possible if there is anything else I need to do.

Thank you

David

Hello david81674,

Were you able to provide the casino with a bitcoin address if it was still required from you? Was the casino able to process your withdrawal or do you require further assistance?

I have requested a withdrawl and provided an address but still haven't recieved any response about anything

Thanks, david81674, for the update.

Nick and Ruby Slots,

Would you be able to find out what is causing the delay?

Greetings all,

I am unable to locate a submitted Bitcoin address, for the sake of simplicity if you could please provide an address here david81674 I'm certain Tomas will be kind enough to lock the message from prying eyes and I can perhaps assist on moving this forward.

Thanks so much,

Nick and Ruby Slots

Yes, I can mark a post as private, if you decide to post the bitcoin address here.

Is there anything else I need to do?

Hello all,

Nick and Ruby Slots Casino,

were you able to process david81674's withdrawal request or do you require anything else to proceed?

I'm starting to feel like I'm the slot machine and being played.

Hello david81674,

I understand it must be frustrating. Have you contacted the casino support perchance? Did they explain why the transaction failed?

Let us know, what they recommended.

Hey all,

We should be good now, I need you to once again request the withdrawal david81674. I've updated your account with your Bitcoin address so we can proceed.

Best wishes,

Nick and Ruby Slots

I don't understand if you updated my account with my btc address why am I having to enter it to request a withdrawl? My understanding is that if you updated it that when I request a btc withdrawal ir would automatically use that address. With me having to reenter my address wouldn't that reset what you did? Obviously I'm not familiar with how your system operates I'm just going off of the information provided.From a customer viewpoint requesting another withdrawal and having to reenter my address just seems like another issue could arise. I don't know why the previous request were denied. Going off the information provided to me. I feel like it's another withdrawal potentially being denied for whatever reason. Hopefully the process can be expedited somehow so another week does not pass waiting to see if the request is successful. Per your instructions I will initiate another withdrawal.

WISH ME LUCK!

David

Hello david81674,

I understand you are frustrated. Do you have any news about your last withdrawal request? Was it successful? Please let us know. Much appreciated!

I have not recieved any information. I have a feeling if they do honor my withdrawl request. It will be another long and tedious process. Every response I've received so far has felt like it's been at the last minute.

Greetings all,

Just confirming that payment was sent moments ago via Bitcoin and I've confirmed delivery in Blockchain Explorer.

Best wishes,

Nick and Ruby Slots

Hello all,

Thanks for the update to Nick and Ruby Slots Casino.

Dear david81674,

Please let us know when the withdrawal reaches you. Much appreciated!

Dear david81674,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Yes the deposit was received.

Dear david81674,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru