Ruby Slots Casino - Player’s experiencing difficulties contacting casino support.

no one will answear phone only computer emails no help at all from anyone they only takeyour money then your screwed

Dear Darrell

Thank you very much for submitting your complaint. I’m afraid, I will need more information regarding your problem. Why you have been trying to contact casino support? Was your withdrawal delayed? Could you please elaborate? I will be waiting for your reply patiently.

Best regards,

Petronela

Dear Darrell,

Could you clarify if you have accumulated your winnings with or without any bonus? Thank you.

ruby slots cant enen get cashier sence they owe me money there losers and low bread crooks

bovegas told me everything was good to go but they send no money these crooks should be taken off line they make all other casinos look bad like bovegas cool cat ruby slots stay away from these three for sure

I'm sorry, Darrell, but you haven't replied to my previous question. Could you clarify if you have accumulated your winnings with or without any bonus? Thank you.

i make 50.00 deposits i dont think there was a bonus

Dear Darrell,

Could you please forward your bonus history? My email address is petronela.k@casino.guru. Did you receive any explanation from the casino why your winnings have been capped? 

i have not heard from none of the casinos ill try to get the bonus history

if i played with a bonus i i played through the bonus requerments

i cant find any bonus history

Thank you, Darrell, for your reply. Unfortunately, I still don’t understand what the issue is. Could you please elaborate? How is it possible that you’re experiencing the same problem with three different casinos? Are you sure there is no communication that could be forwarded? Please try to cooperate and meet me halfway. It is challenging to proceed without any further information or supporting evidence of your winnings being capped/reduced. Thank you in advance for assistance. Resolving an issue needs to be a mutual effort. 

its the same anaswear i gave for bovegas casino i won 2000 at three casinos in the same week

Thank you very much, Darrell, for your reply. I will now transfer your complaint to my colleague Peter who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hi Darrell,

I'm taking over your complaint. I will contact the casino and see if I can help.

i have collected from other casinos and never had any problems until with dovegas cool cat ruby slots i believe i have collected from cool cat before

i hope you can help i never had trouble like this before all the casinos would pay there debts

We would like to ask the Ruby Slots Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.

Hey all,

Just an update, payment went out to our 3rd party for disbursal as a check (by your request Darrell) on the 5th of November. As a general rule it's between 3 and 10 business days on delivery however that can vary especially due to the current times and the fact that it's a physical check being delivered.

You'll get an email with the tracking info when it's available. Just meet the courier, deposit it directly into your bank account, and you'll be spending that money in good time.

Best wishes,

Nick and Ruby Slots

thank you i hope everythings ok

thank you i hope everythings ok

Thank you Nick for the reply. Darrell, please let me know when you receive the check.

thank you

Hi Darrell,

Has there been any news?

Dear Darrell,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

i always reply when i can read the language

i never hear from no one but you

i got one check but you cant tell which casino 1680.00

no not from any casinos

i never hear from anyone but you i wish casinos would contact me

Hi Nick,

What is the status of the transaction? Is the $1680 check from Ruby Slots? Are there any more payments due to be paid?

Hey all,

That would be the full amount due minus the transaction fee here Darrell, there is no further withdrawal balance in Ruby till your next win over here my friend.

Best,

Nick and Ruby Slots

Thank you Nick for the reply.

Since the player confirmed he received a check we are closing the case as resolved. Thank you Darrell for using the Casino Guru complaint resolution center.