The player from Italy had deposited money into the casino, but it was not credited to her account, and she had not received any response to her inquiries via email or chat. After contacting her payment provider, it was confirmed that the deposit had been made but not credited by the casino. The issue was resolved after seven days when the credit was successfully made to her account. The complaint was marked as 'resolved' in the system, and the player was encouraged to reach out for future assistance if needed.
AdmiralBet Casino IT - Player's deposit is not credited.
Amount: €25
AdmiralBet Casino IT
Safety Index:HighSafety Index
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8.6
AdmiralBet Casino IT has a Safety Index of 8.6, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 hours ago
Public
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3 days ago
Translation
I deposited but it was not credited to the casino and furthermore I have not received a response either via email or via chat (nobody answers the chat).
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2 days ago
Dear ledabotticiniwtfp,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.
I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Dominika
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2 days ago
Translation
Hi I contacted my payment provider 2 days after the event and after confirming that the payment had actually been made I was told that it was the casino's fault for not crediting the deposit and that it is there waiting to be credited. It had never happened to me before, it was not the first time I deposited on your casino, usually the credit was instantaneous....
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15 hours ago
Translation
Thanks after 7 days but the credit has been made. I hope that next time it will continue to be automatic at the time of deposit
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3 hours ago
Dear ledabotticiniwtfp,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Dominika
Casino.Guru
