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I deposited but it was not credited to the casino and furthermore I have not received a response either via email or via chat (nobody answers the chat).

Ho versato ma non mi è stato accreditato sul casino e oltretutto non mi viene risposto né tramite mail né tramite chat (non risponde nessuno alla chat).

Dear ledabotticiniwtfp,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Dominika

Hi I contacted my payment provider 2 days after the event and after confirming that the payment had actually been made I was told that it was the casino's fault for not crediting the deposit and that it is there waiting to be credited. It had never happened to me before, it was not the first time I deposited on your casino, usually the credit was instantaneous....

Salve ho contattato il mio fornitore di pagamento 2 gg dopo l'accaduto e dopo aver constatato che il pagamento era stato effettivamente fatto mi è stato detto che dipendeva dal casino il non accreditare il versamento e che è lì in attesa di essere accreditato. Non mi era mai successo prima non era la prima volta che versavo sul Vs casino, di solito l'accredito avveniva istantaneamente....

Thanks after 7 days but the credit has been made. I hope that next time it will continue to be automatic at the time of deposit

Grazie dopo 7vgiorni ma l'accredito è stato fatto. Spero che le prossime volte continui ad essere in automatico al momento del deposito

Dear ledabotticiniwtfp,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Dominika

Casino.Guru