The player's dissatisfied with the casino's RTP as he did not win anything. The complaint was closed as there was no proof of the player's claim.
RocketPlay Casino - The player's dissatisfied with the casino's RTP.
Amount: €1,000
RocketPlay Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Insufficient evidence from player
REJECTED
Case summary
1 year ago
Public
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1 year ago
Translation
This casino is a scam.
I lost €1000 in a few hours on bets under €1.
The RTP is below 50%.
Here you don't even have fun playing, because the money is only pulled down.
Automatic translation:
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1 year ago
Dear norcoryder012,
Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing as I have explained to you a while ago in your previously submitted complaint (here). Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.
If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.
Best regards,
Nick
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1 year ago
Translation
But where is that fair that you get 10 small wins in 100 spins, smaller than the bet.
After countless deposits you get free spins once and get nothing 5 times.
Nothing comes even with Huge Wager.
And all this despite an extremely negative balance sheet.
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1 year ago
Translation
Also note the nearly 100 new positive reviews that are suddenly here on the site.
Automatic translation:
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1 year ago
Dear norcoryder012,
Unfortunately without any proof there is nothing we can do. Also the reviews are all ranged from 1 week old to 1 year old so there are not new.
We will be forced to close the complaint as there was no proof provided regarding your claim. Please if you will have any send it to nikolas.b@casino.guru and we will reopen the case to investigate it.
Regards,
Nick
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