Raging Bull Slots Casino - The player struggles to verify his account.

I have won 500 in bonus, and that is the maximum this bonus offers. I have sent my documents to verify my account, their chat here button doesn't do anything and emailing their support gets 0 responses. I would like to get my account verified and withdraw my bonuses earned.

Hello ma86,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Raging Bull Slots Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

I sent the emails with the docs to be approved Nov 26 and then emailed support on Dec 4. Their chat feature shows a hyperlink to connect anytime 24/7 however it does nothing when clicked.

My documents have not been verified yet since in the site I still can't withdraw the winnings nor have I received any other email besides their auto reply.

Any updates on this?

Hello ma86,

As you forwarded the documents aprox. 2 weeks ago, I can only recommend to wait for now as they are still within a reasonable time frame. Let us know in case of any update.

So what now? I wait until the 19th to come back to you? I'm most likely not going to hear back from ragingbull since I've even sent a request to verify me in November which wasn't actioned at all by them...

What's next good sir?

Hello ma86,

As long as there's been no update in your case, the complaint will be forwarded to my colleague Michal (michal.k@casino.guru) who will be assisting you from now on and will try to get in touch with the casino.

Wish you best luck resolving it.

Regards,

Nick

Hello ma86

I'm Michal and I have taken over your complaint. I have reviewed this case and I will contact the casino to shed more light on this matter.

We would like to invite Raging Bull Slots Casino to join the conversation.

Dear Raging Bull Slots Casino

Can you please provide some information regarding the player's verification delay?

All I received so far from them is an automated email to deposit in crypto, I will not do so until this is sorted out.

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I wouldn't be surprised if they don't answer since they haven't even answered my many emails. Please Raging bull make this right!

Greetings all,

And apologies, I have been out of the office for the holiday.

After reviewing your account I see that we are still missing picture ID in order to verify the account as well as a payout method, I had a look and can't see anywhere this stuff has been submitted. I can assist if necessary.

As to your potential to withdraw, according to the terms and conditions of the casino and of the bonuses themselves only one no deposit bonus is allowed between cash deposits. Unfortunately ma86 your current winning balance is the result of the 15th consecutive no deposit coupon with no cash deposits ever within the casino. I'm afraid you are not eligible for withdrawal.

Supporting evidence has been forwarded to the casino.guru team for review.

Best wishes,

Nick and Raging Bull

Ok so we can't even work anything out or run an exception where as I make a deposit now and then still earn the 500 bonus wins?

Dear ma86,

I'm afraid there is not much that can be done here. Every bonus has its own rules that every player needs to follow.

I can leave this complaint thread open for a while to give Nick / Raging Bull room to reply, but as mentioned above, there must be a real money deposit between claiming multiple no-deposit bonuses, which you did not follow, so we are forced to reject your complaint.

Greetings all,

Unfortunately ma86, this isn't how it works. The funds in play have to be eligible for withdrawal before you begin your play session or withdrawal is not an option. Depositing viable funds later only serves to give you the opportunity to win again (and actually withdraw from that win), it will not change the status of an existing win stemming from funds that were non-cashable in the first place.

Thanks for understanding,

Nick and Raging Bull

Ok rules are rules then.

Dear ma86,

Thank you for understanding. I can only recommend that you read the bonus T&Cs thoroughly before you activate any bonuses to avoid disappointments like this.

Unfortunately, after gathering all the necessary information we are forced to reject this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.

Best regards,

Michal