The player from Germany has won approximately 388EUR after her first deposit of 39EUR via Crypto but faces issues withdrawing her winnings due to her account being banned. She has completed the KYC process but is not receiving any responses from the casino.
BDM Bet Casino - Player’s account is closed with pending withdrawal.
Amount: €388
BDM Bet Casino
Safety Index:Very highSafety Index
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Opened
Current status
Waiting for player to reply
3d 17h 1m 45s
Case summary
3 days ago
Public
Public
4 days ago
I deposit 39EUR via Crypto, played live games and after that i have won a amount equaling appx: 388EUR
I did not use a bonus to play, it was my first deposit at the casino, i have succesfully done the kyc process, the casino doesnt reply to my messages after banning my account with an pending withdraw
Public
Public
3 days ago
Hello kathyy,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BDM Bet Casino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise since when is your account fully verified?
- Did you accumulate your winnings with real money or did you use a bonus?
- When was the last time you spoke to the casino and what was it about?
- What was their reason to block your account - did they describe it?
Looking forward to your answer.
Regards,
Nick
kathyy has 3d 17h 1m 45s to reply
