HomeComplaintsQueenspins Casino - The player's deposit was not credited.

Queenspins Casino - The player's deposit was not credited.

Amount: €100

Queenspins Casino
Safety Index:Very high
Submitted: 31 Aug 2022 | Case closed : 26 Sep 2022
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 years ago

The player's deposit was not credited for unknown reason.

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2 years ago
Translation

I deposited 100 euros here via Mastercard, the money was not booked, but was definitely deducted from my account. A day later, my payment was rejected at the casino with the statement that the money had allegedly not been sent to the casino, but Skrill (my MasterCard administrator) confirmed that the money had arrived there. Super, 100 euros just gone, great casino .. not

Automatic translation:
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2 years ago

Dear reipertmanuel,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

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2 years ago
Translation

My payment provider has already confirmed that my money has arrived, that's the thing... I have sent the casino several proofs, even proofs that Skrill support emailed me, but the casino still says that I got the money didn't send to her

Automatic translation:
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2 years ago

Dear reipertmanuel,

Can you please clarify when exactly did you process the deposit?

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2 years ago

Dear reipertmanuel,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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2 years ago

The complaint will be now closed for the above mentioned reason.

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