The player from Finland has been trying to close the account. Unfortunately, the enquiries were ignored. The player's was able to close his account successfully after a few more attempts.
PlayWithMe Casino - Player’s attempts to close the account have been overlooked.
Amount: ??
PlayWithMe Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.9
PlayWithMe Casino has a Safety Index of 4.9, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
4 years ago
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4 years ago
Translation
I twice asked to close my account, once via email and once in the chat. Nothing happens.
Automatic translation:
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4 years ago
Dear Jovain,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Before we’ll contact the casino and ask for their standpoint, could you please forward the email and screenshot showing that you have sent requests for your account’s closure. My email address is petronela.k@casino.guru. Did you specify in those requests for how long you wish your account to be closed and why? I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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4 years ago
Translation
Hey Petronella!
I forwarded the email to the address you provided.
Edited
Automatic translation:
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4 years ago
Thank you very much Jovain for providing all the necessary information. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
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4 years ago
Now I will try to contact PlayWithMe Casino to join us and explain why after several requests from the player to close his account is it still open.
