Dear Helena897,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.
Based on the screenshot of the email you uploaded with your complaint, it appears the casino denied your payout because your payment method was already used by another user. This indicates that someone else with an account at PlayCroco Casino has already withdrawn winnings using the same payment method. Therefore, I would like to know the following:
Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
Have you made any successful withdrawals from this casino before?
Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Veronika
Dear Helena897,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.
Based on the screenshot of the email you uploaded with your complaint, it appears the casino denied your payout because your payment method was already used by another user. This indicates that someone else with an account at PlayCroco Casino has already withdrawn winnings using the same payment method. Therefore, I would like to know the following:
Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
Have you made any successful withdrawals from this casino before?
Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Veronika
Edited by a Casino Guru admin