The player from United States has tried to redeem advertised bonus without being successful. We’ve rejected this complaint as per the player’s explicit request.
Platinum Reels Online Casino - Player’s criticizing false advertisement of bonus.
Amount: $50
Platinum Reels Online Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.8
Platinum Reels Online Casino has a Safety Index of 5.8, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Other
REJECTED
Case summary
3 years ago
Public
Public
3 years ago
Platinum Reels Casino stinks!!!! I just tried the 50 free spins (NO DEPOSIT). Their Agent said, "That's an invalid offer." (your offer) I've tried a number of times to gamble at Platinum Reels Casino. Every single time they come up with an excuse to NOT HONOR their bonuses. They need to have their rating lowered. Their customer services sucks and their games don't pay. You have rated my preferred casino, Diamond Reels Casino, below Platinum Reels Casino. The rating should be reversed.
Public
Public
3 years ago
Dear Pmoore8671,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please could you specify which exact bonus you tried to redeem? Have you redeemed any promotional offers from this casino in the past? What was the exact reason why a promotional offer couldn’t have been applied to your account?
Meanwhile, please understand, that we can’t penalize the casino for not giving you a bonus automatically.
I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
