Platincasino - Player’s struggling to complete account verification.

I do not get my profit. Even though I sent in all the required documents and they have been approved. Get no contact with Platin Casino's chat or via email. They just ignore me and shit in answering. The same pre-programmed answer every time, that you have to be patient. Because they have so many who need help. But you are number 1 in the queue and will soon receive an answer. Then you are logged out due to inactivity. Because you have been sitting and waiting to get in touch. Have tried many, many times. But it's pointless. You just get insanely annoyed. Greetings Marianne J

Dear Marianne,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Have you been advised what specifically seems to be a problem in verifying your account? Could you please advise how many days ago you’ve requested a withdrawal and started the account verification?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Marianne,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.