The player from Germany has been accused of having multiple accounts. The player asked us to close this complaint.
Platincasino - Player’s account has been closed.
Amount: €16,000
Platincasino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Other
REJECTED
Case summary
3 years ago
Public
Public
3 years ago
Translation
Hello dear casino guru team,
I have the following problem. I won € 16,000 at platincasino and wanted to be verified. Suddenly my account was blocked on the grounds that there was a second account. But I don't remember this account and it can also be seen that I haven't played with this account in the last few years. Platincasino can understand that too. Do I have no way of getting the payout?
I didn't intentionally create 2 accounts.
Automatic translation:
Public
Public
3 years ago
Dear Markus,
Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. I checked the T&Cs (https://www.platincasino.com/en/support/terms-and-conditions.html) and I found this:
"8. … The player is restricted to opening only one account or having only one active account. In case a player opens more than one account, stakes and winnings will be declared void, the respective accounts will be closed and the account balance will be refunded up to the amount of deposits made. ..."
Would you be so kind and forward any relevant communication between you and the casino to kristina.s@casino.guru?
Looking forward to hearing from you.
Best regards,
Kristina
Public
Public
3 years ago
We received this email from Markus:
"Hallo, bei meiner Beschwerde handelt es sich um einen Irrtum. Ich bitte sie diese Beschwerde wieder zu löschen. "
We are closing the complaint as per the player's request. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.
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