Planet 7 Casino - Player’s struggling to withdraw his winnings.

It's been almost three weeks and my withdrawal has not even been reviewed for payment yet. I submitted all required forms the first day and also contacted cust service and verified they had everything needed from me. Very frustrating. I will never deposit with them again especially when other places pay the same day or within minutes.

Dear Robert,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. Have you ever made a successful withdrawal before? Would you be so kind and forward any relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here.

In the meantime, I would suggest checking our review for the Planet 7 Casino: https://casino.guru/Planet-7-Casino-review

„The whole casino group targets mainly United States and Canada. Because of this, all of the casinos in this group casinos share two specific traits – lower withdrawal limits per week and long waiting payout times. You should expect the first withdrawal to take a long time (in some cases even one or two months)."

„That being said, we advise all players considering playing with this group of casinos that they should be prepared for longer-than-usual waiting times. If you have the option, we recommend using Bitcoin or Neteller payments, which are more reliable and somewhat faster."

Looking forward to hearing from you.

Best regards,

Kristina

Dear Robert,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

My withdrawal was finally approved today. They say 5-7 days until they submit the payment though. Lol. It was 5-7 days for the approval which took almost a month. We'll see.

Thank you for the update, Robert. I will keep this complaint opened until your confirmation regarding successful withdrawal. Please let me know as soon as there is anything new.

Hello Robert,

Has there been any news? Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.