Planet 7 Casino - Delayed payment frustrating the player.

So this casino advertises like fasted paying casino but still didn’t got payment even it was approved that is same company like raging bull ..but looks to get your winnings is like pulling a tooth everyday I just get another lie or excuse from them it’s already approved .. and I still don’t get nothing and funny today they told me not 24 hours like always or call us in two hours but wait until January 11 waisted so much time .. destroying all the goodness off playing

Hello ausracastro,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Planet 7 Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Hi thank you so much my account was verified before I even made a withdrawal request and I have all the paperwork send to them numerous times . But everyday they found some kind excuse or rule what I never heard before I spoke with them everyday the last time would be this morning . I will send history I made deposit I did had bonus but I pass my wager more then 3 times . I feel like a fool talking with them for hours and trying to find out info and everyday the information changes when I ask where I can write a complain they won’t give me an answer and usually just drops chat

Would be very grateful for your help

Hello ausracastro,

Would it be possible to forward screenshots of your pending withdrawal, wagered bonus and deposit history to nikolas.b@casino.guru?

Last time I talked with them was really rude and told me not to bother them till 10 of January

Thank you ausracastro for all the information provided. I will now forward your complaint to my colleague Mirka (miroslava.d@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Dear ausracastro,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite Planet 7 Casino representative to join this conversation.

Dear Planet 7 Casino,

Could you please provide more information about this case?

Thank you in advance,

Mirka

Greetings all,

I reviewed the case a few days ago and pushed payment through, it was completed on the 17th of January and is confirmed delivered in Blockchain Explorer. Confirm receipt if you would ausracastro.

Best wishes,

Nick and Planet 7

Dear ausracastro,

Could you please confirm, that you have received your payment?

Thank you,

Mirka

hello so after the month I got whatever after you denied my new withdrawal . And the deposit folowed with bunch off weird emails what most likely is scam I don’t know why . I never own the first national bank account and my Coinbase wallet is not active .

Thank you guys for helping me to get something . I don’t think I ever would saw any of those winnings without your intervention.

Dear ausracastro,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Mirka

Casino.Guru