The player from UK has been asked to provide documents for additional verification. We rejected the complaint because the player didn't respond to our messages and questions.
User name CR***21
Previously registered with this site months ago now wanting me to submit id docs again to withdraw winnings
My details and bank details have not changed
Having same issue with luckywheel bingo withdraw £47
Have emailed both with no response
Both are jumpman gaming sites
Please intervene and resolve
Paul c***
Dear Cressy6964,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Please understand, that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. Each casino is unique and requires different documents from players at different times. It isn’t anything unusual, that the casino requires additional identity verification.
I am afraid you will have to go through this process, and I would recommend you to fully cooperate with the casino if you want to get your winnings. Please keep us updated if there is anything new.
Looking forward to hearing from you.
Best regards,
Kristina