HomeComplaintsParis VIP Casino - Player is unable to access his account.

Paris VIP Casino - Player is unable to access his account.

Amount: €100

Paris VIP Casino
Safety Index:Below average
Submitted: 02 Oct 2019 | Case closed : 23 Oct 2019
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

5 years ago

The player seems to have difficulties accessing his account. We rejected the complaint because the player didn't respond to our messages and questions.

Public
Public
5 years ago
Translation

I have received many emails from your casino and every time I try to access the page it makes me impossible because it is unreliable or confidential. Greetings.

Automatic translation:
Public
Public
5 years ago

Dear Jose,

I’m sorry to hear you can’t access your account. Have you received any explanation from the casino why your account is blocked? 

 

Best regards,

Peter

Public
Public
5 years ago

Dear Jose,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

 

Best regards,

Peter

Public
Public
5 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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