The player from Germany had made deposits totaling €90 (€60, €20, €10) to the casino. The amounts had been deducted from her bank account but had not been credited to her casino account even after four days, despite the bank having confirmed the completion of the transactions. We had advised her to contact her payment provider for further investigation. The player later confirmed that the issue was resolved. We then marked the complaint as 'resolved' in our system.
Nitrospins Casino - Player's deposits not credited to casino account.
Amount: €90
Nitrospins Casino
Safety Index:LowSafety Index
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4.7
Nitrospins Casino has a Safety Index of 4.7, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
9 months ago
Public
Public
9 months ago
Translation
Hello, I made deposits totalling €60, €20, and €10 on Friday the 15th of March, 2024, around 1PM. They have not yet been credited to my casino account even though they were immediately deducted from my bank account. According to my bank, these transactions have already been processed. I have reached out to the casino and they just informed me to wait a little longer because, apparently, different banks operate differently and things can only be processed during bank opening hours. I've now been waiting for nearly 4 days.
Automatic translation:
Public
Public
9 months ago
Dear Lesa,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it’s a complicated process that might take approximately one month. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.
If the money got lost during the transaction, it will take some time before it’ll be credited to your casino account.
I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Tomas
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9 months ago
Dear Lesa,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.
Best regards,
Tomas
Casino.Guru
