N1 Casino - Withdrawal declined because of multiple account accusation.

Hallo,

Ich habe heute beim N1 Online Casino 30€ eingezahlt und den 200% Bonus genutzt. I'm laufe wurden aus dem Bonus ca 5000€. Als eine Auszahlung über 1000€ beantragt habe wurden meine gewinne gelöscht und die Auszahlung storniert. Grund: multiple account.

Es kommt wahrscheinlich daher, dass mein wg Mitbewohner auch einen Account da hat und auch Bonus genutzt hat. Der Support hat mich gleich abgewiesen es wäre nix zu machen. Gibt es da keine Möglichkeiten ich weis nicht weiter..

Hello Sandra.

Thank you very much for submitting your complaint and sharing your negative experience with the N1 Casino. We are sorry to inform you that it is forbidden to create more than one account from the same household. If you and your flatmate had the same IP address or account information, there may be a serious problem with the withdrawal of your winnings. 

We have also found it in the casino T&Cs, as shown below

‘‘Each player can create only one personal players account per person, household address, email address, telephone number, IP and shared computer. Creating multiple user accounts by a player will lead to termination of the accounts and confiscation of any gained winnings and active bonuses. The player should register personally. The player shall not provide access to his user account or allow using the Website to any third party including but not limited to minors.’’

Are you aware of breaking this rule?

Dear Sandra,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.