The player from Argentina had deposited 1000 ARS via Mercado Pago at Mystake Casino, however, the deposit was not reflected in his casino account despite having been deducted from his bank account. The complaint was left open for a month for updates, but due to the player's lack of response, we had to reject the complaint.
MyStake Casino - Player's Deposit Not Reflected in Casino Account.
Amount: $1,000 ARS
MyStake Casino
Safety Index:HighSafety Index
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
11 months ago
Public
Public
1 year ago
Translation
Hi, I deposited 1000 ARS through my Mercado Pago account at Mystake, and the deposit never showed up in my casino account. However, it does appear in my bank account as paid and the money has been deducted.
When I look at the transaction history, only a deposit from the previous day appears.
Automatic translation:
Public
Public
1 year ago
Dear fiorebasile05,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it’s a complicated process that might take approximately one month. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.
If the money got lost during the transaction, it will take some time before it’ll be credited to your casino account.
I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Tomas
