An Argentinian player had experienced problems with his account at Mu Stake casino where all the accumulated balance had been emptied. He had been blocked from depositing or playing games and his emails to support had gone unanswered. The player's account had been verified for months, and despite being able to deposit and play games, the money that was absorbed had not been refunded. The casino had justified their actions by stating the player made insistent deposits. However, the player disputed this, stating that a deposit had been made to his account without his knowledge. We attempted to gather more information from the player to further investigate the issue, but the player did not respond to our inquiries. As a result, the complaint had been rejected due to lack of player's cooperation.
MyStake Casino - Player's account mysteriously emptied and blocked.
Amount: $960,000 ARS
MyStake Casino
Safety Index:HighPlayer stopped responding
REJECTED
Case summary
Hello, I had my account at Mu stake and played regularly. I deposited 30 thousand pesos and, through playing, I reached a total of 960 thousand pesos. I never used any bonuses or anything similar. I logged into my account to find it empty. They have depleted my balance and blocked me so I can't deposit, withdraw money, or play with the remaining balance of over 6 thousand pesos that is left in the chicken game. I have sent an email to support but have yet to receive a response. My account was already verified.
Hello camimiaarredondo,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with MyStake Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Did the casino inform you regarding the pending withdrawal if it will be paid out or not? When was the last time you spoke to the casino and what was it about?
Please forward the communication between you and the casino to nikolas.b@casino.guru.
Looking forward to your answer.
Regards,
Nick
Hello, it has been verified for months, today I entered and the deposit and withdrawal is enabled and it also allows me to play, however the amount of money absorbed was not refunded, until now I have not had responses from the support
Hello camimiaarredondo,
The screenshot you provided simply claims that the withdrawal was approved so I would recommend to just wait for the money to arrive. Keep in mind that withdrawals may take up to 14 days to be processed.
Please let us know if it would take longer.
I did not make the withdrawal, it was from adm that was made, it was not directed to my account because that is what adm says.
Regarding stake, they responded to me justifying that insistent deposits had been made, which is true, but I was playing with my money, I had almost more than 500 thousand pesos when I was credited with a deposit of 150 thousand and something that I did not do, I continued playing until I added up to 960 and They took everything from me because they said that the deposits were insistent, therefore the prizes too, however I already had an accumulated balance before SD credited that insistent deposit. It can be corroborated by verifying the transaction history but they did not give me a solution and they did not refund me nothing
Hello camimiaarredondo,
What exactly do they mean by insistent? Does it mean some of the deposits were not processed by your payment provider (not sent to the casino) or something else?
Inapparent, they deposited money into my game account but I had not done it, they credited me money that did not really exist because no transaction was made
Hello camimiaarredondo,
How much was your real money balance before this deposit happen? Was it declined by your payment provider or you did not process any deposit? Can you please forward a screenshot of that deposit?
