Mr Sloty Casino - Player’s withdrawal has been delayed.

Ich habe vor 2 Wochen eine Auszahlung in Höhe von 1025€ beantragt. Diese wurde immernoch nicht bearbeitet. Via Support und WhatsApp kommen nur Standard-Phrasen. Ich bin unsicher, ob ich das Geld jemals erhalten werde.

Dear Christoph,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise if it was your first withdrawal in this casino? Have you accumulated your winnings with or without an active bonus?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Hallo,

es ist meine zweite Auszahlung. Die erste war in ca. einer Woche auf meinem Konto. Dabei handelte es sich aber auch um einen deutlich geringeren Betrag. Via WhatsApp bekomme ich nur Copy-Paste-Nachrichten.

Thank you very much, Christoph, for providing all the necessary information. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your assistance. However, I would like to warn you that it seems to be a common practice from Mr Sloty Casino to ignore us completely in our attempts to mediate any kind of issue. Regardless of many unresolved complaints marked "No Reaction Policy" we keep trying.

Hello Christoph,

I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite Mr Sloty Casino representative to join this conversation and participate in the resolution of this complaint.

Dear Mr Sloty Casino Team, could you please state the reason why the player's withdrawal has not yet been processed and when can he expect the payment?

Thank you in advance for providing the information.

Ich warte jetzt seit einem Monat. Ich bekomme nur immer wieder die selben Copy und Paste Antworten. Ich warne vor diesem Casino und glaube mittlerweile nicht mehr, dass ich mein Geld noch bekommen werde. Es ist Betrug.

We would like to ask Mr Sloty Casino to reply to this complaint. We are extending the timer by 10 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have a negative impact on the casino's rating.

Dear Christoph,

Since we have not received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.

I sincerely hope you will not come across a problem like this again.

The casino can reopen this complaint anytime.

Best regards,

Branislav, Casino.Guru

Greetings all,

Based on the casino's request and information sent to us via email, we have reopened the case.

"Hello CasinoGuru,

the case was successfully solved more than two weeks ago. The player's request was successfully Completed already on 18 Jan. The player received the money. We thank you for your successful cooperation and understanding.

Kind regards,

Mrsloty VIP"

Dear Christoph,

Can you please confirm that you receive all your funds? Was your issue really resolved?

Dear Christoph,

Was your issue resolved? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it.

We are looking forward to hearing from you.

Ich habe das Geld nach einer Ewigkeit erhalten. Ich rate dennoch jedem dringend davon ab, bei MrSloty zu spielen! Defintiv nicht seriös.

Thank you very much, Christoph, for confirming and for using the Casino Guru complaint resolution centre. I am very glad you have received your funds. As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system. Although I sincerely hope it will not happen, please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

Best regards,

Branislav, Casino.guru