Binobet Casino - Player's withdrawal method is restricted.

I made a deposit with a card and I want to make a withdrawal and it only says to do it with bitcoin and I don't have an account. It doesn't give me any other method

Dear dimitrissmirnaios,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors, such as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. Therefore, this doesn’t necessarily have to be the casino’s mistake.

• Have you made any successful withdrawals before?
• Have you tried contacting the casino regarding this issue?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Yes, I have spoken to a casino.

Thank you very much for your reply, dimitrissmirnaios. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Dear dimitrissmirnaios,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.