The player from Italy is experiencing difficulties withdrawing his funds due to a technical issue related to a specific payment method. After some time he received his winnings.
Mr Sloty Casino - Player’s struggling to withdraw his winnings.
Amount: €500
Mr Sloty Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
1.3
Mr Sloty Casino has a Safety Index of 1.3, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
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3 years ago
Translation
I initially tried to withdraw € 1600, after a week the request was accepted, then the day after it was canceled and the amount credited back to my balance. They said to make another request because there was a technical problem they claimed to have solved. I made another withdrawal request for € 1500, then 2 more times. Always accepted and then canceled and always with the same explanation. Technical problem now resolved make a new request. Ridiculous. I have been going for 1 month and I still haven't received anything. What do I have to do??
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3 years ago
Dear Mario,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Please understand, that a variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers and bank restrictions, all have a major influence.
We will contact the casino and ask for their cooperation in resolving your problem, but, before we do so, could you please advise which payment method you have opted for? Have you received any successful withdrawal in the past from this casino?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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3 years ago
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In the past I have already made a successful withdrawal to my current account
thank you
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3 years ago
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But the one I deposited with or the one I chose for withdrawal?
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3 years ago
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I have deposited sometimes with a credit card, sometimes with Neosurf. While the withdrawal is always done by bank transfer to a current account
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3 years ago
Thank you very much, Mario, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
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3 years ago
Hello Mario,
I looked at your complaint and will do my best to help you. I would like to invite Mr Slotty Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?
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3 years ago
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I see they don't answer to you either ...
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3 years ago
We would like to ask the Mr Sloty Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.
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3 years ago
Dear Mario,
Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.
Best regards,
Viliam Casino.Guru
