Mr Bet Casino - Player experiences delayed withdrawals.

Hello, I've been playing at MrBet for a few years now. Every time I win, they do everything they can to delay the withdrawal. They ask for photos of my account even though I've made withdrawals before. When the amount of money is larger, they cause a lot of complications. I had to create a Neteller account, and now they're giving me issues withdrawing there as well. It used to take a maximum of 8 hours, but now it's been 24 hours and still nothing.

Dear ibarranew,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Dominika

If that's why I had stayed away from this casino, unfortunately that will drive away players.

Ufff, I'm still fed up, this is the 4th day and they still haven't verified my account. They tell me to wait, but on the casino page it says to upload another document in the chat that awaits at the end, a huge disappointment, but when you deposit, not even 1 minute and they already have the money for the players. DO NOT PLAY AT THE CASINO, SEE ANOTHER, you will have problems with the withdrawal.

Thank you for your reply, ibarranew. I would like to emphasize we always give the casino two full weeks to process each payment. I will keep this complaint open and if there’s no development by the end of this time frame, we will intervene. Let’s stay positive and I hope to hear good news regarding your withdrawal soon. Thank you in advance for your patience and please, keep me informed about any further developments.

Dear ibarranew,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.