The player from Mexico has experienced an account block by the casino. The casino demands numerous identification documents, including personal photos, bank card information, additional personal identity documents, and a Skype login for a scheduled video conference for identity verification.
MostBet Casino - Player’s account is blocked for Identification Verification
Amount: ??
MostBet Casino
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
Public
Public
1 year ago
Translation
They blocked my account and demanded a lot of photos of me with a lot of documents and even a video call on Skype.
To set a date and time for a video conference, you must provide:
1. Photo and selfie with the bank card with which you topped up your game account. (If you topped up via an agent, virtual wallet or card, please provide a screenshot of your details and a receipt of the transaction to top up your gaming account.)
2. Photo of any additional documents that prove your identity, it can be something like (Insurance policy, birth certificate, driver's license, international passport, etc.) in the background of the main document, side by side. 2 documents - 1 photo.
3. Your Skype login is displayed in your Skype profile in your personal information and usually starts with live...
To pass verification, you must provide all requested documents and all data must be clearly visible and not hidden.
You can find the privacy policy on our website in the "Rules" section.
We have frozen your account.
Good afternoon, dear player!
To carry out the identification procedure, it is necessary to send the following data to id@mostbet.com :
1. A photo of the bank card used to make the deposit (even if you used multiple cards, just provide a photo of one), as well as a selfie with that card.
2. A photo of the passport (ID) next to your face (all data on the document must be clearly visible and not covered)
3. A photo of the passport (ID) with all your personal data, along with another personal document of your choice (insurance certificate, driving license, birth certificate, international passport, military card, etc.)
4. Skype login
5. Your game account ID (the ID appears in your account, in the upper right corner, under the "Personal account" button)
GO TO YOUR ACCOUNT CONTROL PANEL
The documents must be provided within 14 days from the date on which you have received the corresponding notification (section 4)
After providing the necessary documents, we will schedule a Skype video conference to proceed to identify you
Automatic translation:
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1 year ago
Hello MORALESLIC4,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with MostBet Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?
Please note that the verification process may take up to 14 days after sending in all the requested documents.
Looking forward to your answer.
Regards,
Nick
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1 year ago
Translation
Yes, of course, I'll send you a capture.
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1 year ago
Translation
But they ask me for more documents, they blocked me out of nowhere at my best moment in the casino, I did not violate any law because they do not ask for documents when entering if I have already been there for several months.
After sending my documents they answer me this:
To set a date and time for a video conference, you must provide:
1. Photo and selfie with the bank card with which you topped up your game account. (If you topped up via an agent, virtual wallet or card, please provide a screenshot of your details and a receipt of the transaction to top up your gaming account.)
2. Photo of any additional documents that prove your identity, it can be something like (Insurance policy, birth certificate, driver's license, international passport, etc.) in the background of the main document, side by side. 2 documents - 1 photo.
3. Your Skype login is displayed in your Skype profile in your personal information and usually starts with live...
To pass verification, you must provide all requested documents and all data must be clearly visible and not hidden.
You can find the privacy policy on our website in the "Rules" section.
Mostbet
Automatic translation:
Public
Public
1 year ago
Hello MORALESLIC4,
Did you provide all the requested information to the casino? If yes, when was the last one sent?
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1 year ago
Dear MORALESLIC4,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 year ago
Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.
The player can reopen this complaint at any time. The complaint was closed as the player stopped responding.
