Lottoland Casino IN - Player’s withdrawal has been delayed.

I withdrawal 1975.50 rs inr .25 th June but money not credit to bank. Withdraw max time is 7 days but 17 days running today money not credit my lottoland account Id 18048442

Dear BIJOY1,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Yes my account fully verified and I made lot of withdraw all withdraw success after this withdraw I make another withdraw this withdraw success but old 1975 rs withdraw pending . I love this casino

Thank you for your reply, BIJOY1. Could you please advise when exactly you received the last successful withdrawal and how many days did it take to be processed? Which withdrawal method have you opted for? Did you use the same withdrawal method in the past? If possible, please post here a screenshot of your withdrawal history.

My problem solved today by lottoland Customer support . thanks

Dear BIJOY1,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru