Limitless Casino - The player struggles to withdraw his winnings.

I am not 100 percent sure of the withdrawal request date. But, it seems as though the last time that I played with a free coupon was on Dec 13th. I did play some of what I won last month. But, I had been requesting my pay out since December. I only played because I had given up. But I then received another email from them after I threatened to file a complaint. That is why I left a 100.00 balance. I have sent my documents over and over again. The last time I sent them was on Sunday. My account is still not verified. I made sure that all of the documents were Jpeg format as requested. I have set up my account at Coinbase to receive my bitcoin payout.

Hello Somuchfaith,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Limitless Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you speak to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

All I know is when I go to withdraw. It constantly says. You have not been verified. Apparently nothing has been approved. At first it was an issue with the format. I corrected that. Re-sent it last week. I have not heard anything from them. My last email from them was on Jan 23rd. I resent everything Friday in JPEG as requested. My issue is the fact that. I began this process last year. I had to constantly message and email them. To even get a answer. Most of the time they did not respond. It has been to long. I just want my bitcoins. It does not take this long. That Verification process sucks. When I first tried to get verified. It was weeks before anyone even responded.

Thank you Somuchfaith for all the information provided. I will now forward your complaint to my colleague Natalia (natalia.b@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

I finally heard back from them. I thought that maybe they knew about the complaint. Lol. Now I just need to make a deposit to withdraw. Thanks A Bunch for your help!

Hi Somuchfaith,

I've just reviewed your case. Have you already made a deposit? Would you like to keep this complaint opened until you receive your funds? 🙂

Best wishes,

Natalia

Yes please do keep it open. I will be making a deposit later on today. I will keep you updated. Thank u so much!

Good news. They automatically took the deposit of $50.00 from my balance. I just cashed out. I will let u know when it hits my account. Thanks A Bunch! They could have done that to begin with. I think that they were hoping that I would play my balance. Lol

I spoke to soon. Please pass this case on to your people. They took $50.00 from my balance and now asking for a deposit. No way. I will keep this complaint open until I get my $50.00 back. I thought that was my deposit.

They are now saying that I am only entitled to $50.00. I can only deposit bitcoin unless I deposit $50.00 Visa. That's ok. Lesson learned. I will never play in a Casino that only accepts crypto. It was a surprise. I had no idea. I will play this $50.00 down and move on. Thanks so much for your help. You can close this out. They are not worth fighting for only $50.00. I have a Coinbase account but will not be depositing anything. I win a lot online. So they are not even worth my time. Once I have played that $50.00 down. I will delete my account. Thanks again. Do you know where you are with my other complaint? $25.00 that True Fortune never returned. Now I will fight for that. They lied and never sent it back to me. That was not money won.

Thank you, Somuchfaith, for the information. Nevertheless, we'll try to help you by contacting the casino, so mu recommendation would be to be patient and give this case a chance to be resolved.

Dear Limitless Casino, I'd like to invite you to join this conversation and participate in the resolution of the player's problem. Could you please share more information? Why $50 was written off of the player's account?

Looking forward to hearing from you.

Regards,

Natalia

Thank you so much!

Hello Casino Guru,

Hello Somuchfaith,

We trust you're all well.

Thank you for reaching out to us to discuss your concerns.

The verification procedure at Limitless Casino usually takes between 3 and 5 working days after the documents have been sent, however, at the start of the year, due to the Holiday season, this timeframe has been slightly prolonged. Nonetheless, our Banking Department worked diligently and have responded in a timely manner. I hope you agree with us.

Slight delay was caused due to the fact that the original documents were sent in a format our Banking Department is not able and allowed to open. However, once the documents were sent in proper format, the account verification was successfully completed.

Given that you played with 50RAID free spins, upon meeting the wagering requirements and completing the verification procedure, you are entitled to request a withdrawal of $50.00 as that is the maximum cashout limit for this bonus. The excess funds were removed by the payments team in order to meet the cashout limit. Below, you may see the terms of the 50RAID bonus.

https://limitlesscasino.com/terms?class=50raid

According to the Terms & Conditions of Limitless Casino, since you have no prior deposits on your account, in order to cashout your winnings, a verification deposit is required. Should you deposit with cryptocurrency, the verification deposit can be as little as $10.00. If you are unable to deposit with cryptocurrency, our Casino also offers the option of depositing with a credit/debit card. When depositing with a card, the minimum deposit amount is slightly higher and it stands at $30.00.

Your winnings are waiting on your account and the moment you make the verification deposit, you will be able to finalize your instant withdrawal.

Thank you for your understanding.

Kind Regards,

Limitless Casino Management

Thank u so much. My issue with them was. Thru all communication. No one ever mentioned a deposit. Until time for me to cash out. They send u information in bits and pieces. I didn't even understand why they kept saying they couldn't verify my account. Their issue during the Holidays is not my problem. When Casinos are not straight up. I have an issue. I have dealt with enough of them to know when someone is being transparent and when they are not. They are not as transparent as they claim to be. When u go to cash out. They tell u to get a redemption form. What form?Then the chat never responds. No one responds. I waited on an answer for weeks. I am still waiting on the chat to respond. 🤣🤣🤣🤣🤣. Thank u again. I think if SXVegas can walk me thru the the cashout process. Then pay me in bitcoins. They can do the same. Limitless needs a Chat that actually works. All of this could have been avoided. Again thank u so much!

Dear Limitless Casino, thank you very much for your explanation.

Dear Somuchfaith, please let me know if you are going to make the requested verification deposit to be able to withdraw your winnings.

Yes, I will buy more bitcoin and make a deposit. Thanks Again.....

I just cashed out and received my funds. Thank you so much. It has been resolved.

Dear Somuchfaith,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Natalia