The player from the US had experienced a delay in his account verification process at an online casino, which had taken two weeks instead of the stated 3-5 days. After his account had been verified, he had encountered issues with cashing out his winnings. However, the situation had been resolved after his communication with the casino and the player had confirmed that his problem was solved. The complaint was subsequently marked as 'resolved' by us.
Limitless Casino - Player's account verification is delayed.
Amount: $50
Limitless Casino
Safety Index:HighSafety Index
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8.9
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
11 months ago
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11 months ago
I been waiting two weeks to get verify it shouldn't take more then 3-5 days that what it said when I submit my stuff for verification
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11 months ago
Dear Tonio94,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious casinos take KYC lightly and it might take a few working days to complete this thorough process.
- Have you been informed what specifically seems to be a problem in verifying your account?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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11 months ago
No they didnt say nothing about my verification kno knd had I submitted a couple verfucatin
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11 months ago
I submitted verification a couple times but should say it take 3-5 days that false advertising saying it will take 33days
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11 months ago
Now when i try to cashout it said i have to be a crypto depostier i made a deposit the othet day thet asked me what was the bitcoin address to look it up other casinos send you confirmtiion of the deposit in they dont
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11 months ago
Hi Tonio94,
I'm happy to hear that your account has been verified already.
- Do I understand correctly that you need to verify your payment method now?
Thank you.
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11 months ago
Thank you, Tonio94, for your reply. Do I understand correctly that your problem has been resolved successfully in the meantime? Do I have your permission to close this complaint as resolved or is there anything else we could try to help you with? Looking forward to hearing from you.
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11 months ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Tonio94, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
