The player from Florida has been attempting to withdraw funds from the casino for three weeks. Despite changing the cryptocurrency used for withdrawal, no progress has been made and communication from the casino has been absent.
They don’t like to process withdraws. After two weeks I cancelled the first try and started a withdraw with a different crypto and same thing two weeks with no word.
Dear CutTheRope,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
Without a bonus and they haven’t asked for kyc. Also it is my first withdraw considering they haven’t let me make it.
Thank you for your reply, CutTheRope. Have you tried contacting the casino regarding this issue? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.