Las Vegas USA Casino - Player’s withdrawal has been delayed.

Won 9800.00 attempted withdrawal. Went trough evaluation and then had to go through security. Passed both. Said my withdrawals are sitting in the approved que waiting to be paid.

waited several days and still no movement, get same response.

I have a disabled child and I need the money desperately to help him with his supplies.

please help!!

Dear Jonathan,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please specify how many days ago was your withdrawal requested and if you’ve accumulated your winnings with or without an active bonus?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it. Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

I have completed everything, this is my second withdrawal. I used no bonus and it’s been about a week. Thanks for your help.

Thank you very much, Jonathan, for your quick reply. I fully understand your frustration. However, I will set the timer for additional 6 days and if there’s no development by Monday next week, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.

I still have no movement from casino. All they keep saying is they are waiting on the next batch and they can’t do anything until then. They have been saying that forever.

i have begun researching their locations to file suit against this casino in Canada and Panama as well as complaint to Panama gaming.

I have attorneys at my disposal with my company.

I wish they would just pay me.

Thank you very much, Jonathan, for providing all the necessary information. I will now transfer your complaint to my colleague Andrej who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Dear Jonathan,

I’m sorry to hear that your withdrawal has been delayed. I’ll contact the casino and try my best to resolve the issue.

I would like to invite Las Vegas USA Casino to join this conversation.

Dear Las Vegas USA Casino team,

Could you please indicate the current status of Jonathan’s withdrawal request and let us know when can he expect the issue to be resolved?

Thank you very much. All they will tell me is that it is in the approved que and the will let me know when it is processed. That’s it. They won’t give me any more info. No timeframe etc. due to their low withdrawal limit I have 12 active withdrawal requests with them totaling 9800.00. They plan to pay me one at a time. I told them that I would be ok if I saw any movement at all on them but not one of the 12 have been cashed out to me.

I hope you can get something accomplished. I won a lot of money and I was excited but they won’t pay me. This is not right. I used no bonus or other promotion. It was a straight cash deposit. I also lost thousands to them before I won and they had no problem accepting my losses.

I think if they refuse to pay me I will process chargebacks on every deposit I have ever made with them. My bank said they will do this. That way I can recover some of my money.

Or maybe I should make a complaint with Panama department of gaming or even file suit against them.

what do you think? Why do you think they won’t pay me?

Thank you, Jonathan, for the update. I’m glad there’s been some progress. Please be informed that we have notified the casino about the issue and we’re currently waiting for their official statement.

Thank you

Dear Jonathan,

Unfortunately, we have not yet received a relevant response from the casino. Could you please let me know if there’s been any news regarding the issue?

We would like to ask Las Vegas USA Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Out of my 9800 in withdrawals, they have paid 2000.00. They still owe me 7800.00. I sent an email and they said they have no idea when they will process. They are in the approved quene and I just have to wait.

This is really not right. They should pay me what they owe me.

At This point i don't think ill ever play with them again

Dear Jonathan,

Has there been any new progress regarding the issue? Unfortunately, we haven’t received any updates from the casino.

Please continue to try to reach out to them on my behalf. Thank you.

They cancelled all my withdrawals and banned me!

Thank you, Jonathan, for the update. I’ll extend the timer by 7 days and attempt to contact the casino, but please be aware that we have already contacted the casino but received no relevant response to our messages.

As you might know, Las Vegas Casino has a ‘Very bad reputation’ on our website. To avoid situations like this one, I strongly recommend only playing in casinos that received at least a ‘Very good reputation’ on our website in the future.

I’ll let you know once we’ve received a relevant response from the casino.

Dear Jonathan,

I apologize, but we still haven’t received a relevant response from the casino. Therefore, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’.

Normally, in order to reach any kind of agreement, all three parties (player, casino, and mediator) need to communicate closely. Unfortunately, this is not the case and we were left alone in our attempt to solve this issue.

I am very sorry I couldn't be of more help, but at least other players can read about your experience in our review. I hope you will never come across a problem like this again.

The casino can reopen this complaint anytime.