King Billy Casino (Curacao) - Player’s deposit is missing.

I’ve been a loyal customer with KingBilly casino and everything has been good with them besides little minor things like customer service but that sometimes depends on the person you got as some times I would get a wonderful good service.

so my complaint today is regarding my missing deposit of $100 and a lack of customer service response i will add screen shot of my $100 deposit you will see it along with two other deposits I made just before I made my last $100 with kingbilly

Dear Salee1981, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied. 

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding. 

Best regards, 

Veronika

Hi Veronica how are you?

thanks I really appreciate you taking the time to look into my case speaking about my case I received two different emails kingbilly customer support you will see I had two replies one is from Christina and the second should be Samkingbillyvip.support and from there email I start with Christina she replied the usual that they had open a case with the investigating team looking into it and for some reason now I can’t see that email conversation and with Samkingbilly he said something different that money has been returned to my bank account which is not true and this email conversation is now gone so we can’t see it man I’m a idiot I should have screen shot theses two email conversation plus with Sam email now it’s someone else’s name as you see with the picture shot I add now.

i just want to say that this is ridiculous how they are behaving treating a loyal customer over a $100 especially the amount of money I spend here at kingbilly but you know they will lose out but I’m reasonable person just do the right thing or else they will regret it I’m willing do what it takes so the whole community knows especially Australia even spend the money to tell my story with pictures and videos you really want to risk losing all your Australian base players over $100 dollars but that’s not the point it’s about the doing the right thing

Hi Veronica how are you?

I just wanted to give you a update with my case Kingbilly casino has credited my account with the $100 which I’m glad and relieved thanks to you Veronica along with Casino Guru I’m so happy that you guys help us people the community so thank you again.

just one more thing I want to say is I’m happy with Kingbilly casino services but when it comes to things like this it not a good look honestly you’ll suppose to look after your very loyal customers who spends a lots of money with you but the way they went about my case was very unprofessional and that’s why I have never given them a 5 star review since being a customer they did everything right except this they could have done so much better

Dear Salee1981,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Veronika

Casino.Guru