JustCasino - Player's live blackjack win was not credited.

I was playing live blackjack on one of their platforms, Bombay Live. On four separate instances I won the hand but was not credited my winning by the table. I contacted chat support and was told to wait 24 hours for the hands to finish. I still haven't received my winning. I contact chat support and email report but get no updates and no reply from support.

Dear jabergeron07,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if you see this bet in your game history? Does it have any result - win/loss?

Do you have any evidence confirming that you indeed won this bet and what the exact result was?

Thank you very much in advance for your reply.

Best regards,

Kristina

I tried to file a new complaint because I requested my bet history from support at JustCasino 5 time over a 10 day period with no reply. I took 8 days to even get a reply. Their reply was it has been sent to relevant department and to continue waiting. That was 3 days ago. W

I can't give you specific days and time because they won't comply with my request for my bet history. However, in every instance not only did I clearly beat the dealer on Bombay Live blackjack the screen posted the amount I won. Then the next hand started and my balance never changed. At no point did it correct its self. Every time I immediately contacted support. They told me I had to wait 24 hours and I would correct itself. None of them did and so began this crap. Every I contact asking for an update and every day I'm told she not to worry even though there is no update. No reason given for the delay. They thank me for my patience and tell Mel to keep waiting. I have my chats saved if you want to see them.

Thank you very much for your reply, jabergeron07. So you don't see your betting history in the casino account and you don't have any evidence that these bets were indeed placed?

Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Dear jabergeron07,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I have been trying to get my bet history but they have not responded yet. I don't know what else to do

Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru?

Dear jabergeron07,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

The casino has concluded that there was no missed payments although this is untrue. I don't know what I can do. I was playing those hand and beat the dealer. But I'm out of options unless there is more you can do

I apologize, but without any evidence that there indeed were these winning bets, there is not much we could do. However, you can always contact the licensing authority or the game provider as they have more advanced tools and options to help players in similar situation.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.