HomeComplaintsJohnny Kash Casino - The casino website is not loading properly.

Johnny Kash Casino - The casino website is not loading properly.

Amount: A$200

Johnny Kash Casino
Safety Index:Very low
Submitted: 17 Aug 2020 | Case closed : 05 Sep 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player from Australia is inquiring about website accessibility. We rejected the complaint because the player didn't respond to our messages and questions.

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4 years ago

i joined johnny kash n deposited 50 dollars n was happiliy playing then after an hour the site just closed down . ive tried 6 times to get in but the site starts to load then goes to a maintanance page .ive deleted all my cookies n rebooted my computer but it just wont load .i have over 200 dollars still in my account .most others i play at never have this problem .i hope i have not been scammed out of my money

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4 years ago

Dear Ron,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have tried to access the casino website with Australian VPN (Virtual Private Network) and didn’t experience the same difficulties. Since you have filed this complaint yesterday, could you please advise if the issue is persisting?

Looking forward to hearing from you.

Best regards,

Kristína

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4 years ago

Dear Ron,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

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4 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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