The player from Canada had deposited $72.32 USD in crypto to the casino, but the funds had not been credited to their account after two days. Despite repeated inquiries and assurances from customer support, the player continued to receive the same unhelpful responses about a system fault. The issue was resolved when the funds were credited to the player's account after 48 hours, allowing them to proceed with their gaming. The Complaints Team marked the complaint as resolved and encouraged the player to reach out for future issues.
Jet Casino - Player’s deposit not credited to account.
Amount: $73
Jet Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.9
Jet Casino has a Safety Index of 8.9, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 months ago
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2 months ago
deposit crypto = to $72.32 usd to this casino . they receive it . but never credit to my account after 2 days have pass. they keep telling me to wait. all they do is repeat all over and over again which is sick. casino should asap fund customer account they receive and don fund. they say they will get back to me but no nothing happen. till now nothing. live chat them , all they say is not their fault system fault which is none of my consent , if system is down why their web page is still working fine. below is a screenshot of my deposit crypto to their account .
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2 months ago
Dear lodess,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.
If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Nick
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2 months ago
Dear lodess,
I’m really pleased to hear that your issue has been resolved. I'll go ahead and mark your complaint as 'resolved' in our system. Thank you for confirming the outcome. If you ever face any challenges with this or any other casino in the future, please don’t hesitate to reach out to our Complaint Resolution Center. We’re always here for you.
As you know, our services are completely free, and we don’t accept any gratuities. But if you could spare a moment to share your experience with our services on Trustpilot, it would mean a lot to me. Here’s the link: https://www.trustpilot.com/evaluate/casino.guru. Your honest review and any suggestions for how we can improve would be incredibly valuable, not just for us, but also for others who might need help with online casino-related issues.
Thank you so much for your time.
Best regards,
Casino.Guru
