JackMillion Casino - Player’s account has been closed right after depositing funds.

i open an account with jackmillion about a week ago. And i made the deposit with $45. Right after i deposited and my account has been closed. I have email them and they told me they already send my refund out and told me to wait 3-5 business days to get my refund. now its been a week i tried to email them back and never reply me back

Dear Hung,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please, could you clarify, what was the reason for the closure of your account? I have checked terms and conditions and I found United States between restricted countries. Hopefully, you will receive your original deposit very soon and the whole situation will be resolved to your satisfaction.

Additionally, please check our recommended casinos for American players: https://casino.guru/top-online-casinos#tab=RECOMMENDED. To make absolutely sure you see the most suitable casinos, check your language and country preferences:

Please get back to me about any latest update. I will be waiting for your reply patiently.

Best regards,

Petronela

Dear Hung,

Thank you very much for your reply and all the forwarded emails and documents. I contacted the casino regarding your issue. Hopefully, we will receive a response soon and sort this case to your satisfaction.

@ JackMillion Casino, please, could you shed some light on this case? Thank you very much in advance for your reply. 

We would like to ask the JackMillion Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Dear Casino GURU, 

Just to give you an update.

We added the funds on the player account and as we cannot WD to US banks, he had to WD through BC.

Once online he tried to make the WD, but there is a $30 fee. Before we could take any action he played the balance after complaining about this.

Now to be straightforward, he registered an account with "United States Outlying Islands" not the United States.

As the complaint is still there we will reach out to the player, he needs to come online, we will unblock the account and add the funds + the fee that needs to be paid so we can close this off. 

Best Regards, 

Jackmillion. 

Dear Hung,

Please could you follow the instructions from the casino? Thank you very much.

Dear Hung,

Please, could you update the status of your complaint?

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.