IceCasino - Player's account was blocked.

Ice casino has just blocked me,and refused to return my deposit of 1085 usd. This casino site is a scam. I need help. I need my money.

Dear smithohuonu1,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with IceCasino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long were you a player of the casino and why exactly was the casino's justification for blocking your account?
• What games did you play to accumulate your current balance in the casino? (slots, live games, multiplayer)
• Did you achieve your current balance with or without an active bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello

the player may request the withdrawal, afterward - the account will be permanently blocked due to violation of AML and reported to the police.

Kind regards

I've been playing for over a month. They mentioned something about stolen credit cards, and I haven't even deposited with card, I only transfer from my account. I played slots, and that amount was just an initial deposit ,without any bonus. I had just deposited, and while playing, the account got blocked.

Thanks to both parties for the update and explanation.

Dear smithohuonu1,

Were you able to request a withdrawal of your funds?

yes, Tomas I have requested, I'm now waiting to receive.

Dear smithohuonu1

Please make a withdrawal request once again, since even the external PSP identified you as fraud.

Kind regards

The money got withdrawn. Account permanently locked.

The legal dept. is preparing the information to the police and other authorities.

Kind regards

Thanks for the update to the IceCasino representative.

smithohuonu1,

Could you please confirm the withdrawal was received? May we consider the issue resolved?

yes, it has been received. Thank you so much🙏🙏👏

Dear smithohuonu1,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you and IceCasino for your cooperation.

Please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru