iBet.com Casino - Withdrawal of player's winnings has been delayed.

IT IS NOT THAT THE REFUND HAS BEEN DELAYED, THERE IS A PROBLEM WITH THE CASINO BECAUSE I HAVE BEEN TRYING TO GET THE MONEY OUT FOR A WEEK AND THE NEXT DAY THEY RETURNED IT TO ME SAYING THAT THE ACCOUNT DATA IS NOT CORRECT

I have been trying to withdraw money from ibet.com casino for more than a week and a half and I have had many obstacles regarding my two accounts with which I have tried. sight account first and now current account. The two accounts were verified by sending documentation from the bank and they still cannot transfer my money to me,

When I withdraw the money, I first receive a message that says; good news Ibet successfully processed your withdrawal and the next day they send me another email saying that the pending withdrawal has been canceled because I did not enter the correct bank account details AND THAT THE FUNDS HAVE BEEN RETURNED TO YOUR PLAYER ACCOUNT, which He makes me go through the process again to withdraw the money and it's been like this for a week.

I put exactly the same account that they verified me and they have not made the transaction. I hope for a solution as soon as possible since I've been trying for a week, what's more, I even sent them my bank account by mail and I haven't received a response, only automatic responses.

Dear gonzquinterosonat,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

KRISTINA YOU DON'T EVEN READ MY MESSAGE, EVERY TIME I MAKE A REFUND THEY RETURN MY MONEY THE NEXT DAY TO MY PLAYER ACCOUNT BECAUSE THEY SAY THE ACCOUNT DATA IS WRONGLY ENTERED

We have noticed that you have submitted two complaints about the same issue, therefore, I am forced to reject this one. Your other complaint will remain opened, so from now on, please reply only to that thread. I would like to kindly ask you to always submit only one complaint about each issue. Thank you very much for your understanding.